IMPEX B2B is an invitation-only B2B cross border marketplace for reputable and validated Australian businesses for International Trade.

To join, you can submit an Exporter application and pay the annual (normally $A 1,100) launch discount $550 registration fee securely via STRIPE through our website.

Our Admin team will review your application, undertake your annual credit score rating and ASIC current registration extract through Infotrack to then approve you into the marketplace so we can start constructing your Offers to Sell (OTS) for export.

IMPEX B2B is a closed marketplace not viewable by the general public to protect sensitive pricing and commercial information.  Only registered and validated Importers & Exporters can see complete Offer to Buy & Offer to Sell transaction opportunities.

For this reason, confidential Importer and Exporter information is safely stored within the marketplace and accessible only by our administrators and our registered subscribers for due diligence and validation to ensure seamless confidential transactions between the parties and supply chain operatives.

IMPEX B2B offers a curated multivendor marketplace that provides international exposure for premium Australian food & wellness manufacturers, suppliers, processors, traders, agents, brokers and distributors the opportunity to Import Export safely and securely by charging (normally $A 960.00) launch price $A 480.00 for each Offer to Sell listing which includes 10 prospective Buyer invitations.

Thats only $48 to find and potentially transact with your ideal trading partner.

Significant time and skill goes into identifying, consolidating, configuring and articulating your Exporter information to construct an Offer to Sell so we can then target and invite prospective Buyers from around the world to consider your Offers.

Gain access to a Global audience of overseas Importers, benefit from secure transactions with Escrow.com, and enjoy skillful Trade Facilitation services to support your international growth.

Our vetting process ensures that only bona fide and reliable Australian Exporters join our exclusive invitation only cross border marketplace. We work with Infotrack to access ASIC to verify the authenticity and credit risk ratings of businesses which is undertaken annually to ensure up to date compliance, confidence and governance for all parties involved.

We take trust in business extremely seriously. In fact we see this as the most basic fundamental characteristic of all successful long term business relationships. As such, all Exporters in the IMPEX B2B marketplace are registered by invitation only as being reputable Australian food companies and pre-vetted and rated by our reputable credit rating provider Infotrack and with source company document verification from ASIC. This due diligence process ensures that you are dealing with legitimate and reliable Australian businesses and be confident that when you accept an Offer to Sell from an Exporter, you can deposit your funds in escrow with peace of mind.

All Australian Exporters are validated and Credit Risk Rated every 12 months when they renew their registration. This Due Diligence undertaken by our IMPEX Lawyers alliance partners so overseas Importers can form objective commercial assessments of whether they wish to transact with the Exporter and place their purchase funds with our trusted third party payment gateway Escrow.com. 

This allows Importers to make informed and streamlined buying decisions through independent Risk Score assessments before they do business.

IMPEX B2B welcomes overseas Buyers interested in buying premium Australian food and wellness products to register as an Importer for FREE!

Registration for Importers is FREE! but validation is required to view Exporter Offer to Sell pricing and specifications in the marketplace to then start transacting.

No, becoming a verified Buyer on IMPEX B2B is free. You can explore the platform, view product listings, and compare offerings without any charges once you have completed the registration process and been approved by Admin.

There are no upfront costs for Importers and our transaction fees for facilitation and escrow are equally split between Buyer & Seller.

When Buyer & Seller have agreed on a price for the Offer to Sell, Buyer will deposit monies with Escrow.com and safely held for purchasing the products you agree to buy from Exporters plus our transaction fees and freight logistics costs and then released when you receive your goods and approve the consignments integrity.

Yes, we offer dedicated customer support to assist Importers & Exporters with any inquiries or issues. Our team is available to help you throughout your buying and selling experience.

At IMPEX B2B, we aim to provide a seamless and trustworthy platform for both Importers and Exporters. If you have any further questions or need additional assistance, feel free to contact our Trade Facilitation team. 

Yes, we charge both the Importer & Exporter a competitive marketplace fee of 5% each calculated on the Incoterms FOB commercial invoice value of transaction through IMPEX B2B.

This 10% gross marketplace fee includes the Escrow fee deducted from both the Importer (5%) and Exporter (5%) enables us to provide exceptional trade matching services and brokerage support for both parties in the transaction and keep the costs and risks of International Trade as equally balanced, streamlined and competitive as possible. 

Here is an example of a transaction for an Importer in Hong Kong buying 2000 units of Australian Manuka Honey for $A 5.00 per unit from an Exporter Incoterms FOB with a 3 day inspection period after receival.

The transaction purchase price within the IMPEX B2B marketplace was $A 10,000 and the quoted shipping cost from our validated Freight Forwarder ICAL to get the consignment from FOB Australia shipped, delivered and insured to the Main Port Incoterms Hong Kong CIF is $500:

IMPEX B2B offers secure transaction processing through Escrow.com and annual registration and Offer listing fees through Stripe to ensure smooth and risk-free transactions through the world’s safest payment providers.

AUD Payment options for Importers

• Wire transfer
• Credit Card – MasterCard, Visa
• PayPal

Wire transfers for Importers will be charged an additional $25.00 to cover any intermediary bank fees. This will be added to the escrow fee, regardless of who is paying the fee, when the Importer selects to pay by international wire transfer.

Please note that the payment methods of Credit Card and PayPal will incur a Payment Processing Fee and are subject to additional restrictions.

Transactions on IMPEX B2B are safely secured through our independent trusted 3rd party payment gateway  Escrow.com.

When an Importer places an order against an Exporters Offer to Sell and deposits funds including transaction fees and disbursements, their money is held in escrow until the Importer confirms receipt and integrity of the goods within the Inspection period.

This guarantees safe and transparent transactions for both parties involved.

The powerful features of our escrow function allows milestone drawdowns and negotiation between Importers and Exporters to harmonise the balance of competing interests and risks between the parties all facilitated through the IMPEX B2B marketplace.

Disbursement options and estimated processing times:

International wire transfer (Non-US / international bank accounts): 3-5 business days.

While IMPEX B2B does not directly offer freight, customs and logistics services, our platform has an inbuilt Service Exchange where completed Offers get posted and our pre vetted freight, logistics and customs brokers and other export professionals can bid for the delivery of their services to those completed Offer transactions. It’s up to Importers whether they want to use the services of these Freight & Customs service providers to take the listed Offer to Sell Incoterms FOB price paid to their CIF Main Port via ship or air.

Importantly, Importer funds held in escrow are not released to the Exporter or IMPEX B2B marketplace until they have arranged their transport and receive goods for inspection and then accepted as completed.

Our Service Exchange also allows Importers and Exporters to post all of their auxiliary requirements for their IMPEX B2B transactions such as lawyers for trademark registration, Web & SEO, writing and translation, QA/QC inspection, label, printing and packaging or even NPD recipe innovation.

Delivery times vary based on the Importer & Exporter location, lead time and the air or sea shipping method selected and the ability of the freight, customs and logistics providers being able to steer the goods from port of origin to Buyer nominated port destination.

The Inspection Period is the specified length of time agreed upon by both parties in which the Importer may examine the merchandise after receipt. The Importer has the option to “Accept” or “Reject” the goods within this period. The Inspection Period does not include transit time for shipping. 

How long is the Inspection Period?

Inspection Periods are 1 – 7 calendar days and must be agreed upon by all parties at the initiation of the transaction. Importers and Exporters should ascertain the Inspection Period provides adequate time for any authentication and/or appraisal process required to complete the transaction.

Start of Inspection Period

The Inspection Period begins when the Importer marks the merchandise as “Received” or when Escrow.com verifies or receives confirmation that the merchandise has been delivered.

End of Inspection Period

The Inspection Period ends when the Importer either Accepts the merchandise, Rejects the merchandise, or the Inspection Period expires:

1. If the Importer notes in Escrow.com that they accept the merchandise prior to the end of the Inspection Period, this action will end the Inspection Period, and Escrow.com will release the funds to the Exporter.
2. If the Importer rejects the merchandise, they must do so prior to the conclusion of the Inspection Period. Once the Importer rejects the merchandise, the Inspection Period will end. 
3. If the Importer does not take any action within the Inspection Period, at the end of the agreed-upon Inspection Period, Escrow.com will release the funds to the Exporter.

24 Hour Notice

In the event the transaction closes without involvement from the Importer, a 24-hour notice will be sent to the Importer to give them an additional 24 hours to notify Escrow.com of any issues with the products. If Escrow.com do not hear from the Importer within 24 hours of the notice, Escrow.com will then release the funds to the Exporter at the end of the 24-hour period.

During the agreement of terms, the Buyer and Seller agree as to who will pay for shipping. If the Seller is paying the shipping, the cost does not need to be added to the transaction.

If the Buyer is paying the shipping cost, the Seller can add the cost to the transaction which is applied within the IMPEX B2B marketplace. Escrow.com will collect the shipping cost along with the purchase price and any portion of the escrow fees due from the Buyer. The Seller will initially pay the shipping company directly, at the time of shipment; the Seller will be reimbursed the shipping cost at the close of the transaction. In this case, the Buyer is responsible for the shipping costs even if they reject the merchandise.

If both parties are in agreement, the Importer can pay their own shipping company directly or one preapproved within the IMPEX B2B Service Exchange; no shipping cost needs to be added to the transaction as it’s a separate disbursement.

Please note, in the event the merchandise is received by the Importer and rejected, the Importer is always responsible to ship the merchandise back to the Exporter for ambient products at the Buyer’s cost or for Chilled & Frozen products, separate contractual obligations and liabilities activate through the Escrw.com Dispute Resolution process including Insurance provisions.

In the event an Importer receives damaged merchandise, the receiver (Importer or Exporter) should first log onto Escrow.com and mark the merchandise as “received” and then “reject.” Next, the receiver must immediately report the damage to the shipping company and to the sender. This is because shipping companies have a time restriction within which such a claim can be filed for compensation. The two parties must promptly establish the proper procedure for filing a claim and submit all available proof. If the merchandise was insured, and a claim filed within the required time frame, the compensation may include the shipping cost. Escrow.com will continue to protect the funds in escrow while this is resolved. Please be aware that the receiver of damaged merchandise should not re-ship the goods as this will, in most cases, void the ability to file a shipping claim.

IMPEX B2B has preapproved and validated preferred shippers that we work with on a consistent basis. However, in reality you can use any shipping company you wish, as long as the shipping company provides online tracking to the other party’s address provided by Escrow.com.

If you do use a shipping company not pre-approved by IMPEX B2B, please contact us or Escrow.com Customer Support with the shipping company’s contact information so we can confirm the shipment was delivered.

Please note, failure to use a trackable method of online shipping may delay release of funds at the close of the transaction.

The party shipping the item can only ship to the nominated delivery address provided in the IMPEX B2B marketplace.

Yes, all shipments must be insured for the consignment full value. Failure to insure the item for its full value means assumption of liability in the event the merchandise is damaged or lost. 

Your nominated freight and logistics provider will include insurance in their quotation so you’re covered.

No, we have strict contractual terms and conditions which our invitation only Importers & Exporters all sign up to when they first register and are bound by through the annual registration and credit check reporting process.

These binding conditions are to ensure non-circumvention of the IMPEX B2B platform in order to provide the ultimate protective measures possible for undertaking successful ongoing international trade whilst protecting the intellectual property of the platform, its stakeholders and valued Import/Export customers.

Any Importers or Exporters attempting to bypass these strict non-circumvention provisions will be in breach of their contractual agreement with the IMPEX B2B marketplace and will be liable for all future lost commissions, penalties, costs and charges applicable for the recovery and rightful restoration of monetary compensation owed to IMPEX B2B.

It is a contractual condition of our terms that all transactions undertaken through the IMPEX B2B marketplace are audited annually with Directors and your nominated accountants required to authenticate and sign off on your annual transactions for reporting, governance and KYC/AML compliance purposes. 

For the avoidance of doubt, if you list an Offer to Buy or Sell through the IMPEX B2B marketplace and we successfully trade match that transaction with a counterparty, you are bound and liable to pay our transaction fees irrespective of whether you attempt to circumvent the marketplace and deal offline directly with that counterparty for future transactions.

Importers & Exporters may not offer or accept payments using any method other than placing an order through IMPEX B2B.

Contacting another member to discuss moving a purchase off the IMPEX B2B platform exposes both the Importer and Exporter to the risk of fraud. It also means both Importer and Exporter are not covered by our protection programs.

What is the policy?

Importers and Exporters can’t:

• Engage in any action with a user on the site designed to complete or facilitate a transaction outside of IMPEX B2B
• Share or request direct contact information prior to completing a sale
• In any communications with another  member, refer to or promote external websites that facilitate sales outside of IMPEX B2B or other businesses
• Use contact information obtained through a IMPEX B2B transaction to offer to buy or sell an item outside of IMPEX B2B
• List an item and then mention or link to identical or related items for sale outside of IMPEX B2B
• Offer catalogues or other items that are used to order items directly outside of IMPEX B2B
• Host item descriptions or images outside of IMPEX B2B

Importers and Exporters should:

• Complete purchases on IMPEX B2B in order to be covered by IMPEX B2B protections. Confirmation of a completed transaction on IMPEX B2B can be obtained by:
  • Using the IMPEX B2B checkout to complete the purchase
  • Viewing the purchase in purchase or sales history
• Use Best Offer or Seller Initiated Offer transactions to accept offers for items and negotiate a price
• Use the Private Offer feature to send a customised offer within Messages to sell to a specific buyer

Activity on IMPEX B2B is required to follow this policy, if it doesn’t, IMPEX B2B may take action consistent with applicable laws and the and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Registrants may be removed by IMPEX B2B from our marketplace for violations of our Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:

• Illegal or Fraudulent activities

• Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service

• Adult oriented services, Pornographic, Inappropriate/Obscene

• Intentional copies of Offers

• Spam, nonsense, or violent or deceptive content

• Offers that are misleading

• Reselling of regulated goods
• Offering to Sell goods without requisite licensing, certifications, accreditations and permissions

• Low quality products not fit for purpose or not of a merchantable quality

• Promoting IMPEX B2B and/or IMPEX B2B Offers through activities that are prohibited by any laws, regulations, and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our customers or partners.

• Offers that are removed for violations mentioned above, may result in the suspension of the customer’s account.

• Offers that are removed for violations are not eligible to be restored or edited.

• Offers may be removed from our marketplace due to poor performance and/or user misconduct.

• Offers may include pre-approved website URLs contained within the Offer description and requirements box. Offers containing websites promoting content, which violates our Terms of Service and/or our Community Standards, will be removed.
• Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of IMPEX B2B in order to circumvent or abuse the IMPEX B2B messaging system or IMPEX B2B marketplace is not permitted.
• Any necessary exchange of personal information required to continue a service may be exchanged within the Offer Page.
• IMPEX B2B is a closed invitation only marketplace. Customers undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and they acknowledge that such discrimination may result in the suspension/removal of their account.
• All information and file exchanges relevant to Offers and transactions  must be performed exclusively on IMPEX B2B’s platform.
• Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
• IMPEX B2B does not provide facilitation or escrow protection for users who interact outside of the IMPEX B2B marketplace.
• Registrants may not submit proposals or solicit counterparties introduced through IMPEX B2B to contract, engage with, or pay outside of the IMPEX B2B marketplace.
• Offers are required to comply with the specification and detail in the corresponding Offer to Buy or Sell. These details are express terms which a transacting party relies upon for contractual formation. Exporters must deliver the same quality of goods as shown on their product images and Offer to Sell specifications. Recurring deliveries that don’t match the quality offered may lead to the Exporter’s account being suspended or becoming permanently disabled.

The IMPEX B2B marketplace, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by IMPEX B2B Pty Ltd and protected by copyright, trademark, and other intellectual property laws. IMPEX B2B ®, and Facilitrader ® are all registered trademarks owned exclusively by IMPEX B2B Pty Ltd. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Service. Users also agree not to permit or authorize anyone else to do any of the foregoing.

Except for the limited right to use the Site according to these Terms of Service, IMPEX B2B Pty Ltd owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. 

Importers & Exporters should recognize that there might be a need for transacting counterparty’s to disclose certain confidential information to be used for the purpose of delivering the ordered goods, and to protect such confidential information from unauthorized use and disclosure. Therefore, users agree to treat any information received from counterparty’s as highly sensitive, top secret and classified material. Without derogating from the generality of the above, users specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered goods; and (vi) not to copy or reproduce any of the information without the party’s permission.

IN NO EVENT WILL IMPEX B2B PTY LTD, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, THE MARKETPLACE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES, GOODS OR ITEMS OBTAINED OR FACILITATED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE AUSTRALIAN LAW IN THE STATE OF VICTORIA.